Empathy meets impact
The Partnership for Public Service is a nonpartisan, nonprofit organization committed to making the federal government more effective and responsive to the people it serves. Through leadership development, workforce innovation, and government modernization, the Partnership champions the mission and integrity of federal civil servants.
Media Cause partnered with the Partnership to design and launch an influencer campaign focused on one urgent goal: helping Americans outside of Washington, D.C., better understand the value of public service, and what’s at stake if the civil service system is dismantled.
Issue Area
In a constantly evolving media landscape, working with creators is critical to helping us reach new audiences. We launched this engagement with Media Cause, looking to experiment and learn more about the creator space, and working with the firm provided valuable insight that has informed our approach to creator partnerships—from identifying and communicating with creators to brainstorming creative content
Hanadi Jordan,
Communications Manager,
Partnership for Public Service
Crystalizing what’s at stake
In a critical political moment, the Partnership for Public Service sought to reach Americans who don’t typically engage with political content, especially younger men aged 18–40 living outside the D.C. area.
This meant building a campaign that didn’t rely on traditional advocacy messaging, but instead used curiosity, humor, and authenticity to break through apathy and mistrust.
Breaking through the noise
To build trust with a largely apolitical audience, Media Cause and the Partnership for Public Service teamed up with Grow Progress, a firm that uses behavioral science, audience research, and strong, pre-flight messaging testing to help understand and persuade audiences. Through this partnership, we ran a series of rapid message tests geared toward understanding what type of content would move the needle with these audiences, and which issue areas could lead to potential backlash, helping ensure the right creators talking about the right things were invested in ahead of anything going live.
This test consisted of running a series of videos focused on four main topic areas: the FAA, FDA/CDC, VA benefits, and Social Security, to gauge whether the videos created persuasion or backlash within the target audience. The goal was to shape creator content in a way that could shift the perspectives of the target audience while avoiding backlash.
At a high level, most of the messages triggered some backlash, underscoring the audience’s skepticism toward the federal government. The FAA-focused messaging had little measurable effect in either direction, while the FDA/CDC video showed a persuasive impact, demonstrating that even the most skeptical audience members recognized how cuts to these agencies could harm their daily lives.
From this test, we identified and partnered with macro influencers on Instagram and YouTube Shorts, platforms with high trust and attention in this demographic, and worked to create content focused on these identified issue areas.
Creator-Led Storytelling
Instead of leading with politics, we leaned into real, human stories. The creative strategy focused on “street-style” interviews and user-generated content that spotlighted the work of federal employees in a format that felt unscripted, personal, and engaging.
We prioritized humor and informal tone, striking a balance between informing and entertaining without sounding preachy or overly corporate.
Full-Service Campaign Management
Media Cause managed the full lifecycle of the campaign—from creator outreach and contracting to content delivery, payments, and real-time optimization. We implemented a tailored message-testing approach, ensuring the content resonated with key audiences while aligning with the client’s mission.
Services included:
Changing minds through connection
Over the span of six months, the campaign reached 66,000+ people with creator content that landed squarely in the target demographic: young, mostly male, apolitical Americans who typically avoid government or civic content.
The results confirmed the strategy’s success:
Most importantly, the content opened a new path forward, helping the Partnership refine its future influencer strategies and reach audiences who previously felt disengaged from federal public service.
66K
people reached through targeted influencer videos
3.5K
engagements